LEXOM policy
LEXOM Terms of Service
Version 2026-08-05.1 · Last updated 5 August 2026
1. About LEXOM and these Terms
LEXOM Systems is a registered business name of Maple Terra Australis Group Pty Ltd (ABN 19 607 122 332). In these Terms, “LEXOM”, “we”, “us” and “our” refer to that entity. These Terms apply when you create an account, submit an order, approve an advertisement, make a payment, use a secure action link, or otherwise use the LEXOM platform or services.
2. Who may use LEXOM
LEXOM is intended primarily for registered Australian migration agents, migration agencies and persons authorised by them or by an employer or sponsor. You must provide accurate identity and contact information and must not use LEXOM if you lack authority to act for the relevant agency, employer, sponsor or client.
3. The services
Flow A provides a self-service workflow for supplying Labour Market Testing information and evidence so LEXOM can prepare a report. Flow B provides Advertisement Placement & Evidence support, under which LEXOM may prepare advertisement copy, manually place approved advertisements on external platforms, capture available evidence, structure applicant information, and prepare a report after the required information is available. The scope shown at checkout forms part of your order.
4. Professional responsibility and role boundaries
LEXOM is not engaged as your migration agent, legal adviser, recruitment decision-maker or government authority. The registered migration agent and relevant employer or sponsor remain responsible for legal and professional assessment, client instructions, the genuineness of the recruitment process, the accuracy of the source information, and deciding whether a nomination or related application should proceed. LEXOM does not guarantee that any activity or document will satisfy a particular legal requirement or be accepted by the Department of Home Affairs.
6. Source information and evidence
LEXOM relies on information, documents, advertisements, resumes, platform records, recruitment outcomes and instructions supplied by you, an employer, a sponsor, an applicant platform or another authorised source. You must ensure that supplied information is accurate, complete, current, lawful and not misleading. Unless expressly agreed, LEXOM does not independently verify source information or the authenticity or completeness of third-party records.
7. Applicant assessment and recruitment outcomes
The employer, sponsor or authorised migration agent is responsible for assessing applicants against the advertised criteria and recording the recruitment outcome and any reason for non-selection. LEXOM may prefill or structure captured applicant information for review, but does not independently select, rank, recommend or reject applicants, compare applicants with the nominee, or make the employer’s recruitment decision.
8. Advertisement approval and placement
Advertisements will be placed only after the required approval and payment conditions are met. The person approving advertisement copy confirms that they are authorised to approve it and that the employer, position, location, salary and role requirements are accurate enough for placement. Requested changes after approval may delay placement or incur additional work or third-party charges.
9. External platforms and service providers
LEXOM uses third-party services for authentication, hosting, storage, payments, email, AI-assisted processing, document handling and advertisement placement. External platforms control their own moderation, availability, pricing, reach, account rules and outages. LEXOM does not guarantee platform acceptance, applicant volume, applicant quality, campaign performance or uninterrupted availability and may propose a reasonable alternative where a selected platform is unavailable or unsuitable.
10. Report preparation and internal review
LEXOM prepares reports using a combination of automated and software-assisted tools together with an internal review and finalisation process. As part of preparation, tools may be used to extract, structure, draft, summarise or check information, and these processes can produce errors, omissions or unsupported assumptions. For this reason, every report is subject to LEXOM's internal review before it is released. That review does not replace the customer's responsibility to confirm the underlying source facts and to determine whether and how the report is used professionally.
11. Final reports and corrections
A report released through LEXOM is the final customer deliverable for that version. If a factual or processing error is identified, LEXOM may correct the source information, create a controlled replacement version, supersede the earlier version and retain the version history for traceability. A correction request does not guarantee a different migration or regulatory outcome.
12. Secure links and confidential information
Secure employer and applicant-assessment links are intended only for the named or authorised recipient. You must not forward, publish or share a link or downloaded resume with an unauthorised person. You must notify LEXOM promptly if a link is sent to the wrong person, exposed or no longer required. LEXOM may expire, revoke or replace a link at any time for security or operational reasons.
13. Fees and GST
Fees, inclusions and GST treatment are shown at checkout or otherwise agreed in writing. Payment is required before LEXOM commences paid processing, advertisement placement or report preparation unless LEXOM expressly agrees otherwise. Third-party advertising costs included in the displayed product price are limited to the stated scope.
14. Cancellations, changes and refunds
For Flow A, a change-of-mind refund may be unavailable after payment once report processing or review has started. For Flow B, the refundable amount may reduce after advertisement drafting, approval, external placement or third-party cost commitment. Where work has not started, LEXOM will consider a reasonable cancellation request. Where LEXOM cannot provide the purchased service, LEXOM may provide a correction, replacement, credit, refund or another appropriate remedy. This clause does not limit any non-excludable right or remedy under applicable law.
15. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Any limitation or remedy in these Terms applies only to the maximum extent permitted by law.
16. Privacy and confidentiality
LEXOM handles personal information in accordance with the Privacy Policy. Each party must take reasonable steps to protect confidential information received through the service and may use or disclose it only for the service, professional advice, legal obligations, security, enforcement or another authorised purpose.
17. Intellectual property and customer materials
LEXOM owns or licenses the platform, code, interface, workflows, templates, branding and system materials. You retain rights in information and documents you supply. You grant LEXOM a non-exclusive licence to host, copy, process, transform and disclose those materials only as reasonably necessary to provide, secure, support and improve the service and comply with law.
18. Acceptable use
You must not submit false, fabricated, misleading, discriminatory, unlawful, infringing or unauthorised material; misuse applicant information; bypass access controls; probe or interfere with security; scrape or reverse engineer the platform; overload the service; or use LEXOM for an unlawful or deceptive purpose.
19. Availability, suspension and changes
LEXOM may be unavailable because of maintenance, incidents, provider outages, network problems or events beyond reasonable control. We may suspend access or an order where reasonably necessary to address security, fraud, misuse, non-payment, legal or operational risk. We may change features or service processes, but will not retrospectively alter an accepted order in a materially unfair way.
20. Liability
To the maximum extent permitted by law, LEXOM is not liable for indirect or consequential loss, loss of opportunity, loss caused by inaccurate or unauthorised source information, professional decisions made by a customer or client, or third-party platform decisions outside LEXOM’s reasonable control. Where liability may lawfully be limited, LEXOM’s aggregate liability for an affected order is limited to re-supplying the service or the amount paid for that order, at LEXOM’s option. This limitation does not apply where it would be unlawful or to liability that cannot lawfully be limited.
21. Customer responsibility for unlawful material
To the extent permitted by law, you are responsible for loss reasonably suffered by LEXOM because material you supplied was knowingly false, unlawful, infringing or provided without authority. This does not apply to loss caused by LEXOM’s own breach, negligence or unlawful conduct.
22. Severability
If any provision of these Terms is or becomes invalid, void or unenforceable — including because a term is found to be unfair under applicable law — that provision is severed to the minimum extent necessary and the remaining provisions continue in full force. Where a provision can be read down so as to remain valid and enforceable, it applies with that modification rather than being severed.
23. Assignment
You may not assign, novate or otherwise transfer your rights or obligations under these Terms without LEXOM's prior written consent. LEXOM may assign or novate its rights and obligations, including in connection with a business restructure, sale or transfer of assets, provided the recipient agrees to handle personal information consistently with the Privacy Policy. LEXOM may also engage service providers to perform parts of the service, as described in the Privacy Policy.
24. Survival
Any provision that by its nature is intended to continue after these Terms end will survive their end. This includes the clauses relating to source information and evidence, final reports and corrections, privacy and confidentiality, intellectual property and customer materials, liability, customer responsibility for unlawful material, and governing law.
25. Entire agreement and precedence
These Terms, together with the scope shown at checkout for your order and the Privacy Policy, form the entire agreement between you and LEXOM for that order and supersede any prior discussions or representations. If there is any inconsistency, the order of precedence is: (a) the scope and details shown at checkout for the specific order; (b) these Terms; and (c) the Privacy Policy — except that the Australian Consumer Law clause prevails over any inconsistent term.
26. Notices
LEXOM may give notices under these Terms to the email address associated with your account or order. You may give notices to LEXOM at support@lexom.com.au. A notice is taken to be received when sent, unless the sender knows or reasonably ought to know that delivery failed.
27. Changes to these Terms
We may update these Terms. Material changes apply prospectively and may require fresh acceptance before further use or a new order. LEXOM may retain the accepted version, acceptance time and related audit information.
28. Governing law and contact
These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that State or Territory and the courts entitled to hear appeals from them. For questions, cancellations, corrections or complaints, contact support@lexom.com.au.