LEXOM policy
LEXOM Terms of Use
Version 2026-05-30 · Last updated 30 May 2026
1. Who we are
LEXOM Systems is a registered business name of Maple Terra Australis Group Pty Ltd (ABN 19 607 122 332). In these Terms, “LEXOM”, “we”, “us” and “our” refer to LEXOM Systems. “You” and “your” refer to the registered user, migration agent, agency, firm, employer representative, or other person using the LEXOM platform.
2. What LEXOM provides
LEXOM provides software, workflow, evidence capture, ad placement coordination, payment tracking, document preparation and report generation support for Labour Market Testing (LMT) workflows. LEXOM is not a migration agent, law firm, recruitment agency, employment agency, or government body.
3. No migration advice or legal advice
LEXOM does not provide migration advice, legal advice, immigration assistance, recruitment advice, employment law advice, or professional compliance advice. Any reports, templates, generated text, checklists, summaries, advertising content, evidence packs, or platform outputs are prepared from information supplied by you and are provided as workflow and document preparation support only.
4. Your professional responsibility
You remain responsible for reviewing all information, evidence, advertising, applicant outcomes, generated content, and final reports before use. You are responsible for determining whether a matter satisfies applicable migration law, Department of Home Affairs requirements, Labour Market Testing requirements, client instructions, professional obligations, and any other legal or regulatory requirements.
5. User-supplied information and evidence
LEXOM relies on information, documents, evidence, resumes, advertisements, employer details, nominee details, candidate details, applicant outcomes, and instructions supplied by you or on your behalf. You must ensure that all information provided to LEXOM is accurate, complete, current, lawful, not misleading, and authorised for use.
6. No guarantee of outcome
LEXOM does not guarantee that any report, advertisement, evidence pack, recruitment process, nomination, visa application, sponsorship application, or other matter will be accepted, approved, or treated as compliant by the Department of Home Affairs or any other person or authority.
7. Ad Placement & Evidence services
Where you request Ad Placement & Evidence support, LEXOM may assist with preparing advertisements, manually placing advertisements on external platforms, capturing available evidence, and preparing related documentation. LEXOM does not guarantee applicant volume, applicant quality, platform performance, ad approval by third-party platforms, or that any particular advertising activity will satisfy LMT requirements for a specific matter.
8. Authority and consents
You confirm that you have authority to provide and upload employer, sponsor, nominee, candidate, applicant, recruitment, business, payment, and personal information to LEXOM. You are responsible for obtaining any required permissions, consents, notices, or authorisations from employers, nominees, candidates, applicants, clients, staff, and any other relevant individuals before providing their information to LEXOM.
9. Account security
You are responsible for maintaining the security of your account, password, email account, and device access. You must notify us promptly if you believe your account has been accessed without authority. We may restrict, suspend, or disable access where we reasonably believe there is a security, misuse, fraud, legal, or operational risk.
10. Acceptable use
You must not use LEXOM to create, upload, submit, or rely on false, fabricated, misleading, unlawful, infringing, discriminatory, offensive, or unauthorised material. You must not attempt to bypass security controls, interfere with the service, scrape or reverse engineer the platform, overload the service, or use LEXOM for unlawful purposes.
11. Payments, refunds and service delivery
Fees are payable when shown in the platform or agreed with us. Delivery timeframes are estimates unless expressly stated otherwise. Refunds, credits, or remediation will be assessed having regard to the service purchased, work already performed, information supplied, platform issues, and any non-excludable rights under applicable law.
12. Third-party services
LEXOM may use third-party services for hosting, authentication, payment processing, email delivery, AI-assisted processing, analytics, document handling, and advertisement placement. Third-party platforms may have their own terms, availability, limitations, fees, processing practices, approval rules, and outages. We are not responsible for third-party platform decisions or failures beyond our reasonable control.
13. AI-assisted and automated outputs
Some LEXOM features may use AI-assisted or automated processing to help draft text, extract information, summarise evidence, validate uploads, or prepare reports. These outputs may contain errors, omissions, assumptions, or formatting issues and must be reviewed by you before use. You must not rely on generated output without professional review.
14. Intellectual property
LEXOM owns or licenses the platform, interface, templates, workflows, code, branding, and system materials. You retain ownership of documents and information you provide, subject to the rights needed for LEXOM to provide the service. You must not copy, resell, reproduce, reverse engineer, or commercially exploit the platform except as permitted in writing.
15. Service availability and changes
We aim to provide a reliable service, but access may be interrupted by maintenance, updates, outages, third-party issues, security incidents, network problems, or events beyond our reasonable control. We may modify, improve, suspend, or discontinue features where reasonably necessary.
16. Limitation of liability
To the maximum extent permitted by law, LEXOM is not liable for indirect loss, consequential loss, loss of profit, loss of business opportunity, reputational loss, loss arising from inaccurate user-supplied information, third-party platform failure, or professional decisions made by you or your clients. Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot be excluded, restricted, or modified under applicable law, including the Australian Consumer Law where it applies.
17. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we may require you to review and accept the updated Terms before continuing to use LEXOM. When you accept updated Terms, we may record your acceptance and email you the full policy text for your records.
18. Contact
For questions about these Terms or your account, contact support@lexom.com.au.